A Customer Service Experience: Alliance Auto Transport

   These days, customer service is of the utmost importance. People have very little extra spending money and infinite ways to dispose of it. Therefore, when a customer goes to purchase a good or service, they are not just looking for high quality, they are also looking to be treated as if they were part of high society. The feeling is one that has been bred into us through the years. However, no matter how the feeling came to be, the fact remains that customer service is a part of purchasing products and services.
   For some of us, customer service comes naturally. We aim to please. However, for most of the rest of us; myself included, customer service just is not our thing. This does not mean we get a free-pass or that it is an excuse. Frankly, we should always be looking for ways to improve our relations with other people. Recognizing you are not good at something should not be an excuse for avoiding that thing. Rather, it should be an opportunity to improve ourselves. Everybody will find themselves in positions where they must deal with people they would rather not deal with regularly. Every such situation should be looked at as a training program: handled the best you can, evaluated afterward, and have thought given to how the next such situation can be improved.
   All of this said, I would like to share a recent customer service situation I was involved in. This time, I was the customer. My family and I are in the process of moving across the state. I needed to have my car transported on a carrier as cheaply as possible. I went to one of the many websites that offer to give away your information to every company in the phonebook and let them bid on the job. I went with the cheapest, but best peer-rated, company to bid, Alliance Auto Transport.
   The people there were very easy to work with. The job happened much more quickly than I thought it would have. It also cost exactly what the quote was, which was very important to me. Everything was excellent, except for the driver of the truck. After dealing with this guy for the whole day the day of pickup, the only reason I let him carry my car was because he seemed to handle his rig expertly. I cannot really explain the situation better than I did in the letter that I sent to the person at Alliance Auto Transport that handled my job. Therefore, following is the letter, then a conclusion.

Hi there Scott,
   I just want to let you know that my Chevy Malibu was successfully transported and give a little feedback.
   First off, you guys in the office are awesome. I really appreciate being able to get the car carried up there for as cheaply as I did. I know the cost of this job was next to nothing profit-wise. Towing the car behind a moving truck would have cost about the same with trailer rental and extra gas to pull it. Moving is always stressful, so to have that taken care of is one of the weights off the shoulders. Your customer service is excellent. You and Phil were on the ball.
   The web-based system works great. I cannot remember which site I went to for the quotes, but you guys get the response within minutes it seems, so good choice for advertising. I just saw the order form though. I never did fill it out and send it back to you. If you need it for your records, let me know and I will send it to you.
   The carry itself went off without any damage to the car as far as I can tell from pictures sent from the receiving end.
   I had a few issues with the driver though. He was very rude on both sides of the carry. He did not want to answer basic questions. He did not want to drop the car at the house on the receiving end.
   I was told he would be here between 9 and 10 AM on Friday. At 10:30 AM, I called him to find out what his estimated time of arrival was. He said he was in the shop having an unknown problem diagnosed/repaired on the rig. I was fine with that and just let him know to give me a call when he knew. He called me about 2 hours later and asked me for directions, but still said he was not sure what time he would be there. I gave him directions, but I was concerned that a person that drives a truck for a living doesn't have a GPS or at least a map, he seemed to have the time at the shop to look at one. I let him know he could come any time except between 2:30 PM and 3:30 PM. He asked to meet him at a shopping complex near my apartment when he did come so he would not have to worry about driving the rig through the complex. That was fine, but I reminded him of the time constraint. He said even if he did arrive at that time, he would wait. At that time he did not sound like he had a problem with it.
   So about 2:40 PM, the guy calls. He wants me to meet him elsewhere with the car about 4 miles from my apartment. I reminded him that I was picking up my kids and would not be able to meet until 3:30. I told him I could not take the car to where he was, because I did not have a ride back home and did not plan on walking the 4 miles with my kids. Everything was still fine at this point, he was irritated that I was not able to come that moment, but he agreed that he should meet me somewhere closer to my complex (the shopping center we initially agreed upon is literally across the street from the complex).
   I rush my kids home, I drive over there, park the car perfectly behind the truck ready for him to drive up the ramp, it's 3:29 PM. I walk up and introduce myself. He was eating a sandwich and said "I was eating my lunch, but I guess I'll put it away." I kind of just thought were you not expecting me here? Anyway, so he looked over the car briefly and told me older than 10 years shipped as is. I am fine with that, but I still wanted to mark down the damage I have on the fender and stuff, just to establish the base condition of the car. He did not like that very much, I am not sure why. He loaded the car, and I was trying to get some basic information out of him while doing it. I ask him if he were driving up to Sacramento that night or the next day. He just kind of snorted something about his truck being empty. When he was done, he did not even say anything, just started heading back to the cab. I asked if there was a copy of the paper for me and he acted like I was ludicrous for asking. I told him I definitely wanted something stating that somebody else is in possession of my car for the purpose of transporting it upstate. I verified the cost of transport, he asked what I was quoted. When I told him, he did not contradict it, but he was definitely not happy about the price. Really, not a big deal, just kind of rude. I asked if he would call me when he knew an estimated window for delivery. He told me he would call the recipient when he arrived.
   I was told by Phil the drop would be Friday afternoon or Saturday morning. I knew loading the car Friday afternoon meant it would arrive either Saturday morning or Saturday afternoon. By about 12:30 Saturday afternoon I had not heard anything from the guy. I called and asked what the estimated time for delivery would be. He told me he was still filling his truck. I told him that was fine, but insisted he could have shared this information the day before. He was very rude about it and just said that it would be arriving sometime on Sunday. I told him that was fine, but asked if he thought it might be before noon or after noon. He said definitely before noon. He then asked if the recipient would be able to meet him elsewhere for pickup. I told him no. I was paying him to deliver it to their door, which is a house in a neighborhood that circles around. I understand not coming in the apartment complex, but he had no reason to not drop the car at the house. He said he would, but then asked for directions. It's not really a big deal, but this guy drives a truck for a living. How does he not know where he was going?
   Anyway, so I guess he gets to Sacramento at about 11 Sunday morning. He calls my friend. He insists my friend meet him elsewhere to get the car. She told him no. Eventually he took it over there, but only after asking again for directions and having a frustrated conversation with them. I am told he was rude during the whole drop and did not want to give a receipt for the cash he was given.
   I don't know what the guy was mad about, but some people might not want to deal with you if all the drivers are like this. It is too bad too, because besides him being so rude, half a day late on my side, and a full day late on the other side, he actually did a really good job. He definitely seemed as if he knew what he was doing while handling the loading of the truck.
   Anyway, I'll let you know, and you should let him know, I had sent an extra $50 for my friend to give him as a tip, because I knew he did the job for dirt cheap. However, since he was such a PRICK, he did not get a dime.
   Again, thank you for your service.
Brian

   Now, Alliance Auto Transport is a contractor that subcontracts the carry out to trucking companies. This was the first time they had ever worked with this particular trucking company. Scott at Alliance was none to pleased to see the direction this letter took. He did straighten things out on both ends. The trucking company did give me a phone call with a formal apology as well. Even though I did not like the truck driver, the way Alliance Auto Transport handled the response to this email was of the highest quality in customer service. Due to this, I give Alliance a 5-star rating. The truck driver? Well, perhaps he was having a bad day. His day certainly did not get any better after speaking to his manager about this carry, but hopefully he got a talking to and is now doing better with his customers.
   Look, part of the service you offer when you offer any service is customer service. Do not think your customer will sit down quietly while you act inappropriately? If you are in an industry that requires you to deal directly with customers, always be on your best behavior. Again, I understand I also have improvements to make in this area. However, I hope this guy has learned his lesson.
   Alliance, thanks for the carry. Double thanks for making sure the truck driver was informed of his bad behavior and attempting to have it corrected. I truly appreciate the gesture and would highly recommend anybody looking for a carry to call Scott and Phil at Alliance Auto Transport.

More Controllers: The Touch Interface

   Another entry in my controller series, is a control setup that simply cannot be ignored any longer: the touch interface. For most of us, this comes in the form of our smartphones. Of course, I could not hope to cover all touch interfaces with a single post. This post mostly focuses on those touch interfaces that are implemented well, so think iPlatform and high-grade Android phones.
   I must say, I absolutely love the touch interface. I can see a future where all of our devices are actually a touch-interface. Keyboard keys? A thing of the past. Numerical buttons on the telephone? A thing of the past. A touch interface can easily do these things. Best of all, it is not bound to a single purpose. Because it is essentially a monitor, it can be manipulated to display different screens and behave in different ways.
   I was a little wary when switching to a smartphone. Many of my friends already had one. I thought they were cool, but I simply could not see myself doing much on such a small screen with what seemed like not the greatest functionality. The reality is though that these touch interfaces with their wide ranges of functionality work incredibly well. Being the type of person that regularly ignores the phone when it is ringing, I had a hard time thinking I needed a fancy phone to do anything. I could not have been further from correct. I may only talk on my phone for less than 100 minutes per month, but the amount of other things I do with it account for hours out of each day.
   In the case of playing games, a touch interface only works well if it has multi-touch capability. This means that the phone can easily register both of your thumbs on the screen at the same time. When this functionality is done correctly, the screen can instantly be transformed into a controller or anything else you need for games. There is a little bit of processing power that needs to be added in order to make the response seem up to par, but even when emulating older games, the touch interface on many of these devices is more than adequate.
   A major concern I had with the touch interface is fingerprints. Oh how I hate fingerprints on my screens. Many of these device manufacturers knew this though and designed their screens to be able to easily wipe away the prints. Further, high definition beats out fingerprints any day. Anybody concerned about fingerprints messing up their view on a touch device does not yet have proper experience with a touch screen.
   I really feel that the touch interface is the wave of the future. No Microsoft, dancing in front of a camera to interact with your television will never become mainstream. However, we can certainly make multi-purpose devices with touch screens that do whatever we need. While I would not recommend using a cheap device, if you have apprehensions about touch devices, this is the day and age to get one and get comfortable.

Cool Stuff Watch: Bamboo Tablet - Write on Your PC

*********************************************
* What?      Bamboo Tablet                  *
* Why?       Drawing pad for the PC         *
* How Much?  $60+                           *
* Where?     Electronics store              *
* Really?    Yes, everybody feels a need to *
*            jot something down on the PC   *
*            from time to time.             *
*********************************************

   Did you ever wish you could sign a document in your email without printing it out first? Have you ever used an art application, but wish you had something better than a mouse to draw with? Have you ever just thought, "this would be so much easier with a pen and paper type interface?". The Bamboo Tablet, a touch pad for the PC, is the answer for all of these needs.

   Many people know that I am currently self-employed, working from home. Many people also know that I just graduated from an online school. Therefore, it is easy to think that if I printed each and every document I need to sign simply to fax it straight back to the person that needs it signed, I would be wasting incredible amounts of paper. The Bamboo Tablet has a plug-in for most of the major office suites that allows you to write directly on your documents. No more printing, no more scanning, no more faxing. Sign, save, send back in the email. This tablet literally pays for itself in the ink you save.
   Another great use for the Bamboo Tablet is when drawing stuff on whatever art suite you use. Most of us have at least minimal experience messing around trying to create one art asset or another. All of us with this minimal experience can easily agree that the mouse really does not work well compared to pen and paper. Those of us that are left-handed feel the pain even more. The Bamboo Tablet brings the feel back to paper and pencil. While my art skills are not anything to brag about, I feel infinitely more comfortable drawing with the tablet than I do with the mouse. Added bonus: the kids absolutely love it. Again, savings come in the form of not wasted paper. Also, know how the kids always love to save their drawings? Well computer storage is much cheaper and can be managed much more efficiently than real-world storage. A particularly good drawing by the kids? Use it as your wallpaper. See, this really is great.
   For the true Bamboo Tablet enthusiasts, the tablet can completely take the place of the mouse. The tablet is fully functional as a mouse and is every bit as responsive. I have not taken it to this level yet, but have a couple of friends that swear by it. If you are the type of person that wants a touch screen monitor, but cannot yet afford it, this is definitely a viable alternative to start with.
   In this age, I honestly cannot think of a person that does not have a need for a PC tablet such as the Bamboo Tablet. As more and more of our transactions quickly turn from the physical world to the internet, a tablet such as the Bamboo Tablet will be absolutely essential to our daily needs. Be ahead of the curve and get yours now.
   Exclusive Cool Stuff Watch tips: Do not worry about going too expensive. If you really like the tablet, I highly recommend upgrading to a touch screen monitor. A basic touch pad with a pen should do you well. If you go with the Bamboo Tablet, this is one piece of hardware in which you will want to use the drivers on the disc. I attempted to use the over-the-internet drivers and the tablet did not function as well as I could have hoped. Use the disc.

More Controllers: The Logitech Dual Action Game Pad

   The Logitech Dual Action is a game pad for the PC that has been around for quite some time. While I am not much of a PC gamer, when I first had a need for a PC game pad, I picked the Logitech Dual Action due to its attractive price and design. The Dual Action was clearly a great choice, because I have never felt a need to pick a different controller for PC gaming since first using this.

   At first glance, you can see exactly what attracted my eye. The Logitech Dual Action shamelessly copies the design of the Sony PlayStation controller. Holding the controller gives much the same feel as a PlayStation 2 controller. The spatial dimensions are just barely different than the PS2 controller; almost negligible to the hands. The buttons are another area that nearly copied the PS2 controller. They are nice and smooth and placed in the same locations. The only noticeable difference between this controller and the PS2 controller is the fact that the buttons are labeled with numbers, the color, and the fact that it plugs into the computer via a USB plug.
   This controller does not just please the eye either. It will perform well in all of your games. Logitech is the household name when it comes to PC peripherals. This controller delivers nothing less than what you would expect from such a name. I have used it for shooting games, emulators, Flash games, and even incorporated it into my own programming projects. As far as usability goes, I will give this controller the same grade as the Dual Shock 3, "meets expectations". Again, it cannot get any better than "meets expectations", because we really need to expect perfection from our video game controllers.
   I have heard that the drivers you use make a difference with this controller. Look, it is now 2011. Most of our devices that are plug-n-play will automatically install the drivers needed over the internet. I always recommend trying this feature before trying the drivers on the provided disc. Often times, there may be hardware or operating system specific drivers that are not included on the disc. These will be detected by the drivers downloaded over the internet. However, there are always cases where the over the internet drivers do not work; therefore, if you ever run into such an issue, clean the drivers off the computer and use the manufacturer supplied disc. In the case of this controller though, do not use the disc of drivers that come with it if you have an internet connection. The over the internet drivers will work fine, if not better than the drivers on the disc.
   I have said something similar to this before, but do not be innovative with my game controllers unless it makes sense. The Logitech Dual Action Game Pad took a page out of a familiar book, copied it well, and distributed it for a platform that needed a decent video game controller. You will not find a better game pad for the PC. Even better, this beauty is only $20. Go get yours now!

More Controllers: The Wiimote

   The Nintendo Wii is probably the most uniquely innovative console in this generation. Really though, the focus is not so much the console itself. The innovation stems from the way in which the console is controlled: the Wiimote. The Wiimote has proven to be the mainstream introduction of motion control to the video gaming world. The Nintendo Wii been so successful with motion control that we have seen the other major console manufacturers flat-out abandon other planned console features and run straight for the motion control jackpot. Continuing my controller series, a synopsis of how I feel about the Wiimote.

   The thought that has always stuck with me pertaining to the Wiimote is that it is not conducive to playing video games in the way that we play them. The Wii really does not feel like it belongs in this generation of video game console at all. This serves as a testament to the power of motion control in gaming. In this instance, being the first to make it work was the major contributing factor to the success of the product.
   The fundamental problem I have with the Wiimote is that the motion control falls apart when the gaming gets fast. It feels sluggish in response. No matter how much I play, I cannot get over the fact that I am actually waving the Wiimote at a sensor bar either below or above my television, not at the television itself. I really do not think it tracks that well either, no matter the sensitivity setting on the controller. In many ways, this is why I would think the six-axis control on the PS3 Dual Shock 3 would win over the Wiimote any day. Yet, developers do not go out of their way to support the six-axis, because it feels awkward when gaming gets fast. You have to hold the controller in a certain way and move just right in order to do what you want. In a lot of ways, it turns video games into a process of mimicking a bunch of hand signals. This goes the same for Microsoft's solution. I do not buy into, "Your body is the controller." That directly translates into, "Charades for your television." Bottom line, a gaming controller will have a place in gaming for at least the next couple generations of consoles. We have at least a few technological feats in processing to go before natural feeling motion control is fully viable.
   The Wiimote falls apart further though when you begin using it as a traditional controller. Whether you want to or not, many games require you to spend some time using the Wiimote as a traditional controller. There are several configurations for this. Some games have you hold the Wiimote sideways. Another method has you connect what is known as the nunchuck and control with the nunchuk in the left hand and the Wiimote in the right. Other methods include various other "classic" controllers Nintendo has released for use with certain games. The better games will allow you to choose the control method; however, most will make you use either the sideway method or the nunchuck method.
   Holding the Wiimote sideways looks and feels much like holding a Nintendo controller. In terms of gameplay, the shortage of buttons highlights the feel. While it is by far my favorite non-motion control method, it feels every bit as old-fashioned as it should. Many games done in 3D almost have an auto-movement feel. Essentially, the game plays like a 2D Game, with the character moving from left-to-right in a tightly confined space. Nintendo could have planned for the thought that a developer would want to use the controller in such a way and at least included an analog stick.

   The nunchuck setup is my least favorite, but it is the best configuration for 3D games with wide-open areas. The nunchuck is an analog stick with shoulder buttons; therefore, it does feel natural in your left hand. The fact that is only connected to the Wiimote with a cord is a bit awkward at first though. After a while, you do get used to it; however, it still feels strangely old. Like the motion control configuration, I do not believe it holds up to the faster moving games.

   There are many add-ons for the Wiimotes. Mostly, these come in the form of plastic molds that you can stick the Wiimote in while playing. This includes various guns, sports peripherals, and driving peripherals. Just about all of these are widely unnecessary. There is on add-on the deserves special mention though. The Plus extension is a worthless addition forced upon the consumer for Nintendo to make more money on what would otherwise be a relatively cheap controller. It was bad enough when the Plus extension was thrown in as an add-on. Now, it is built into the Wiimote. This makes the sideways configuration less comfortable, because you must stretch your thumb further to use those buttons. I am not okay with this. There are only a small handful of games that use the Plus extension and most of those are not fun. Spare me the worthless attachments please.

   There is no denying that Nintendo has paved the way for motion technology to have a place in gaming. However, in doing so, I believe they have really shown the true limitations of such technology as well. While other companies are currently emulating the motion control experience, the fact that most games still require you to use a controller in a traditional controller way proves that the video game controller as we know it is here to stay.

The Controller Standard: The Sony Dual Shock 3

   The other day, I wrote about how I would never bother with an XBox 360, mostly due to the awful controller it uses. Naturally, I decided to do a bit of a series on video game controllers. Since I have already described what I believe to be the worst of the worst controllers, I will continue with what I believe to be the best of the best controllers: the Sony Dual Shock 3 for the PlayStation 3.

   The one thing that just makes the PS3 Dual Shock 3 shine is the design. Just take a good look at the controller. Not only is it beautiful, but it is the natural evolution of the video game controller. Have a look at the Dual Shock 3 and the Super Nintendo controller at the same time. You can clearly see some gold-star breeding happened to arrive at the Dual Shock 3 from the SNES controller.

   It is natural evolution. It is the way it was meant to be. Nice, sleek design. All buttons comfortably within reach in terms of hand positioning on the controller as well as the position of buttons in relation to other buttons. A look at this controller in the hands shows that everything from the curvature to the position of which the thumbs and fingers rest on the controller just screams ready to play some video games. There is no looking at this controller and asking yourself, "Why?" The Dual Shock 3 needs no explanation.

   As far as response goes, I can only really give a "meets expectations" score. This is because I expect my game controllers to be perfect. I like how the controller responds in much game. Of course, this has much to do with the software programming as well. However, it takes a great set of drivers to make it do what it does. My only wish in this department would be the ability to change the sensitivity on the controller side as opposed to adjusting it on the game software side. This would allow the controller to have the same sensitivity across all games. This is also true of the pressure sensitivity. All of the buttons on the Dual Shock 3 are pressure sensitive. It would be great to have a way to adjust the sensitivity on the hardware side.
   The rechargeable batteries in the controller are certainly worth a mention as well. The Dual Shock 3 is the only current-generation controller that comes with rechargeable batteries. To make it better, they are built in. You do not have to mess with them at all. Now, I have heard complaints about the life of these batteries. Because they are built into the controller, if the batteries go bad, the controller is gone. Look, you will not have this issue if you properly care for you controller. There is a correct way and an incorrect way to recharge your batteries. The correct way is as follows: first, always charge the batteries 100% before the first use; second, only charge after the first use if the batteries are dead or near dead, like lights flashing dead; third, do not take the controller/batteries off the charger until the batteries are completely charged. If you follow these three steps, your rechargeable batteries will live for the life of the console.
   A nice new feature of the Dual Shock 3 is one of the most underused features: six-axis control. This controller is capable of motion control that is at least as accurate as what you would find on the Wii. It is unfortunate that many developers overlook the six-axis control. In many games, it works very well. There are many missed opportunities that come when talking about six-axis. From driving to taking cover, I can think of at least a dozen uses that nobody bothers with. In this age, especially since Sony has moved on to a peripheral that is all about motion control, yet requires a camera, there is not reason for the six-axis to be as neglected as it has been.
   My favorite feature of the Dual Shock 3 almost never came to be: the dual shock itself. I love the fact that my controller vibrates while playing games as a way to show feedback. A controller without dual shock can still be a good controller, but the dual shock has become the signature of a PlayStation controller. I was very disappointed that the dual shock was not in the original PS3 controller. When it was announced, I felt as if I had been reunited with a long-lost son.
   I could actually stand the weight of the Dual Shock 3 to be a little heavier. I like my controllers to feel as if they really would break the television if I through it in a rage fit. Definitely, after the first generation of PlayStation 3 controller, the weight increased a little, but I wish they would add at least a few more ounces to the overall weight. It might feel a little too light if the one before it were not lighter, but the Dual Shock 3 will not be forgotten about in your hands.
   Ultimately, what makes a good controller is all around good design. Manufacturers should not be so concerned about a unique look to be straying from comfort or functionality. From the looks to the precision to the features, the Dual Shock 3 is the gold-standard in which all other controller manufacturers should seek to achieve.

Seahawks Defeat Defending Champs

   Many of you like to taunt me with the fact that Seahawks do not exist. I absolutely cannot deny the truth behind this sad fact. Seahawks do not exist. Seahawks are mythological creatures. As is the way with mythological creatures; Seahawks do not disappoint.
   Seahawks fans are as sparse in these parts as Seahawks are throughout the world. However, even the worst Seahawks haters cannot help but be happy the Seahawks played football this last Sunday. Because of the Seahawks, no other teams will have to deal with the New Orleans Saints. Many people might loudly say they were not too worried; however, we all know everybody was more concerned about playing the Saints than the Seahawks.
   I will admit; I was as doubtful as the next person. The Seahawks have simply not had an impressive season. We had lost 7 or our last 9 games going into the last week to play the Rams. I did not really think we would get past the St. Louis Rams, so when I found out we would be playing the defending Superbowl champs, I thought for sure our season would be over.
   The first quarter did little to raise my hopes. I pick right at the beginning of the game left me sure that this would be a repeat of previous weeks. I believe that drive turned into a touchdown for the Saints, which then quickly led to the Saints getting the ball back for field-goal. Finally, towards the end of the quarter we were able to respond with a touchdown of our own and keeps the Saints from scoring again.
   The second quarter is where the Seahawks really turned the tables. We came out strong and scored another 10 points before giving up anything more to the Saints. Still though, the Saints did manage to score 10 of their own points during the quarter; however, we made 17.
   Third quarter was downright pitiful for New Orleans. They were so frustrated, they could not even keep their hands to themselves. The Saints really looked as if they had come completely unglued. The Seahawks really did well to shove them even further down; scoring 10 unanswered points for the quarter.
   Something happened around the very end of the third quarter, beginning of fourth quarter though. As we all expect, the Seahawks lost their fire. They lost their fire to a team you do not want to lose your fire to. Drew Brees saw this and stepped up. Under his command, the Saints really could have taken the game. It was 30-34, and the ball was going back and forth. Seattle got it for a second down in their own territory with about 3:30 on the clock. It was going to be another probably fruitless rush by Marshawn Lynch. All of a sudden, he got the perfect start up the middle and shook every guy that came on him, even pushing one off of him. He ran it all the way in for a 67-yard touchdown; sealing the deal to advance to the second week of the postseason. Final score ended 36-41, Seahawks!!!!
   The Seahawks may not be the best team, but whichever team we play this next weekend had better bring their top game. This is not the first time the Seahawks have proven they can bring on the heat in the playoffs. Watch out, here we come!

   This is a video posted to YouTube of the play everybody has seen by now for sure. I, for one, cannot get enough of this video.

Why the XBox 360 Will Never Have a Spot in My Home

   There is no denying that I am a PlayStation fanboy. I love my PlayStation and my PlayStation loves me. However, being a video gamer, I would be lying if I were to say there was not room for another console in my house. That is why I also have a Wii. There is also this other console out right now that every once in a while, my thoughts cannot avoid. I like it to refer to it as Microsoft's admission to Windows being an inferior platform for gaming even though it could deliver so much more than some of these consoles. Most of you know it as the XBox 360.
   For many people, the XBox 360 was a clear and obvious choice. It releases before the PlayStation 3. It was cheaper than the PlayStation 3. By the time the PlayStation 3 released, the XBox 360 had a larger library of games.
   There were also less obvious reasons for the XBox 360 when this generation of consoles were just getting their feet wet. It did not support a high-definition format right out of the box. There was an HD-DVD add-on; however, many felt as if Sony took a real dive by making the Blu-Ray disc the choice format for their console. Many uninformed people used scare tactic to attempt to keep people from buying Blu-Ray. One common myth was that Blu-Ray players would not play DVDs. Who would want to update their movie collection and render their current collection useless? Of course, this was a myth from the start. The first popular Blu-Ray player, the PlayStation 3, played DVDs from the start. These days, I do believe it is impossible to find a Blu-Ray player that will not play DVDs.
   Anyway, so it is fair to say that the XBox 360 had more steam than the PlayStation 3 from the beginning. However, when it came time for me (or my wife, as it was) to put down a ridiculous amount of money for a current-generation console, there was no question it had to be the PlayStation 3.
   It was not for a lack of players that I chose a PlayStation 3. I still would have to say that more people I know own an XBox 360 than a PlayStation 3. I knew this generation of console would have heavy online integration. Of course I would like to be able to game with my friends over the internet. Unfortunately, the friends were not enough to convince me to go with an XBox 360. The subscription fees did not help to persuade me either.
   It was not due to missing titles in the XBox 360 library. In the beginning, the XBox 360 had several exclusives. As time wore on, companies such as Capcom opened up their libraries to the XBox. Hey, XBox even scored some early release dates and exclusive downloadable content for several games. However, I always knew that anything that was a third-party exclusive to the XBox would eventually make its way over to the PlayStation. Indeed, there are only a few instances in which this did not happen. The first-party titles are almost all available for PC. I have never gone to play these anyway.
   It was not the lack of backwards compatibility. I never owned an XBox game, so I was certainly not turned away by that. As a matter of fact, the way Microsoft handled backwards compatibility was much better than the way Sony did it in my book. I would much rather be told flat-out that I could not expect backwards compatibility rather than get it then have it taken away. My PlayStation does play PSX and PS2 games though, so it is a plus for PlayStation in my book. However, everybody that does not have a 60 gigabyte PS3 was lied to by Sony, which does not sit right with me.
   What was it then (beyond my PlayStation fanboydom)?

   That is correct. Most of why I do not like the XBox 360 and did not like the XBox before it is this awful excuse for a controller. One thing is crystal clear when examining this monstrosity of a controller. Microsoft wanted a controller that looked familiar, but was different enough to stand out in a crowd. Unfortunately, some of the measures they took were simply too rash to allow for a comfortable playing experience.
   The rearrangement of buttons is my biggest complaint about the controller. I believe the directional pad belongs on the far left side of the controller. The analog sticks should be where the thumb would naturally rest when handling the controller with two hands. Putting these two sticks on different longitudes makes the whole experience feel very unnatural. I am trying to play a game, not do tongue-twisters with my thumbs. I really just wish Microsoft would have put the directional pad and analog stick where they belong. Next thing you know, they will put the shoulder buttons all the way to the back and the directional buttons up on the shoulders. No Microsoft, you may not steal idea. If you do, it is a horrible design as well.
   What could make this arrangement fallacy even worse? The spatial dimensions of the controller. Why is it that I feel as if I am turning my hand on the control and stretching my thumb over there to reach that directional pad and right analog stick? Again, I am playing video games. I am not attempting to train my thumbs for the Olympics.
   Only adding to my frustrations with the controller is the feel of the buttons; particularly that hard-to-reach directional pad. The directional pad is setup as a single piece that controls the four directions. It is raise above the rest of the controller for some unknown reason. It is also stiff and has somewhat-sharp edges. To further complicate the feeling, the analog sticks and directional pad curve downward in the centers. All of this spells two things: sloppy control and blisters on your thumb.
   I often forget about this controller dilemma. This is due to the fact that I usually will not play the XBox, even if I am in the room and people are playing. However, this last weekend I got the opportunity to play an old friend at Super Street Fighter IV. It was on. I picked up that controller and was immediately disgusted with the button layout. Analog sticks do not make good substitutes for arcade sticks. Therefore, when I play fighting games, my thumb goes straight for the directional pad. However, playing this way on the XBox 360 is a downright disadvantage. To the point that I was desperately trying to get the analog stick doing something good for me. Try as I might, I was constantly stretching my thumb back over to that uncomfortable excuse for a directional pad.
   Luckily, the matches only lasted for about twenty minutes. Good thing too, because I was certainly over it. Anyway, I had to leave, so I did. Drove home, went to brush my teeth, noticed a little something extra on my thumb when grabbing my toothbrush. Oh great, a blister on my thumb from literally no more than twenty minutes of playing. This is horrible.
   Therefore, Microsoft, I would like to say to you one thing. If you are making anything besides an operating system for computers, please stop. I like my companies to stay focused and you are stretching outside of your and my comfort zones. Concentrate on what you do well; making Windows better. If you do not do this, all I can do is stick my sore thumb at you!

Cool Stuff Watch - PedEgg - I Love My PedEgg

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 What?      PedEgg
 Why?       Keep those feet smooth
 How Much?  $10-$15
 Where?     Target, Walmart, etc...
 Really?    Everybody needs a PedEgg
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   Do you ever feel the callouses on your feet and know you should do something about them? No joke, I used to take my large fingernail clippers to my heels to take away the layers of dry skin. Fingernail clippers is not the proper way to take care of callouses on your feet. Do not do it, you might cut too deep and get an infection. Then you would be even more uncomfortable than you were with the callous. The solution for me was my wife. She did not like my methods and insisted on buying me a PedEgg.
   At first, I was weary of using what is essentially a cheese grater on my feet. The whole concept is pretty gnarly when you think of it; going at the feet with a cheese grater. However, this is perfect for removing the layers and layers of dead skin that form callouses on your feet. If you are gentle, the dead skin falls off in a fine powder that you can add water to in order to make a cracker spread. Just kidding, if you make a dead-heel-skin cracker spread, please do not talk to me anymore.
   Exclusive "Cool Stuff Watch" tip: take it easy with the PedEgg; especially when just starting. You are taking a cheese grater to your foot. If you go crazy with it, it will hurt. Slow down, take off a little bit at a time every couple of days, and soon you will have smooth feet too.

Why I Did Not Take the Plunge for Rock Band 3

   I was a late comer to the music game genre. I had played Frequency and Amplitude a few times before, but I was not exactly an early adopter when Guitar Hero came out. As a matter of fact, at one point, I was in a Target store with some extra money. I had to choose between Guitar Hero and Dance Dance Revolution. I left the store a proud owner of Dance Dance Revolution. I played Dance Dance Revolution for a couple of weeks, but ultimately, my dance pad ended up a dust collector in the corner.
   When Rock Band showed up on the scene; perhaps it was already there, I was not impressed. Off the bat, it seemed an instant incompatibility with me. I have no rhythm. I also live in a small apartment. I hardly had room to have these plastic instruments set up everywhere. Also, where would I store them when I was not using them? Not in my house.
   As it would be, I happened to have quite a few friends whom were into the music game genre. On a trip to Reno, I had the pleasure of starring in a Rock Band with my good friends. By this time in late 2009, it was Rock Band 2, of course. Even though I was terrible, I had a load of fun. I went home with the thought that I must buy this game.
   As luck would have it, Best Buy was having sales on certain inventory products to clear room for Christmas products. The Rock Band 2 set was on sale for about $100. I convinced my wife that we had to buy it. Of course I would play it, I assured her. However, I do not think even I was convinced at the time.
   We got it home, set up, turned on, and I was instantly hooked. Of course I played the guitar. The thing with Rock Band was it was one of those games that kept giving. The version we bought had a couple more than 100 songs. They were not all unlocked at first, so the longer you played on the tour, the more songs you had to play. Another draw to the game is how rewarding it feels to move up in skill or to beat a song you could not even play the day before. Even though it essentially amounts to nothing, you really feel accomplished when you are good at playing the game.
   As time went on, I never gave up my Rock Band guitar antics. I knew Rock Band 3 would definitely be coming. I had a feeling that it would boast more realistic instruments. I would be one of the first in line to buy it on opening day.
   Eventually, the October 26, 2010 release date was announced for Rock Band 3. As I had predicted, the game would have a more realistic guitar, which was actually a working mini-electric guitar. I knew the $150 price tag for the instrument was a steep plunge, but I was willing to take it. I was also interested in the new keyboard peripheral, even if not necessarily to be played by myself. The bottom line was that I had to have this game come release date.
   As time wore on; as it does between announcement and release, the news about Rock Band 3 kept dimming my view of the game. I was not very happy when I found out the full specifications of the guitar. I also learned; much to my dismay, that Fender would later be releasing an actual electric guitar that could be used with Rock Band 3 at a later date for $100 more than the first. Now it seemed that I would be shelling out approximately $300-$400 just to update to the new game. I was no longer excited, but I was going still going to do it.
   One thing I felt Harmonix and Viacom were doing correctly was allowing players to keep all of the downloadable content they had previously purchased for use with Rock Band 3. Being a purchaser of Rock Band DLC, I was very happy to know I would have a large library of music for Rock Band 3 from day one. However, the news concerning the DLC also became less and less good as time wore on. Not only would you have to pay extra for the pro-mode for previously released content, all new content would also have a premium for the pro-mode. This meant that the new guitar peripheral would be essentially useless unless you were willing to pay upwards of $3-$4 per song on Rock Band Network. I still feel this is outrageous.
   Then the news took a turn for the worst. Soon after the release of Rock Band 3, Harmonix and Viacom would drop support for Rock Band 2 on all new DLC. This meant that I would no longer have the choice to continue to purchase new music for my Rock Band library unless I was willing to upgrade my software. Frankly, this was the end of my career as a Rock Band musician. I retired my guitar and put it in the closet to collect dust with the Dance Dance Revolution pad.
   Point of the story is; these companies did a lot to build up this franchise then practically killed it by letting down the fans. We all understand that sometimes better costs more. Those of us that are able are generally willing to pay more for better. However, these people saw an opportunity to milk something good for more than what it was worth. It comes as no surprise that a company such as Viacom would do this; however, it does come as a surprise that they believed it would work. To release a sequel should be treated as an honor. Of course you hope to make better profits on the successor than the predecessor. However, not many people are willing to shell out $300-$400 for a new game then an extra $10 for a couple of songs. If you release a sequel, it is one thing to say there are optional hardware upgrades that will cost extra money. It is plain unacceptable to raise the price across the board even for the little things.
   As the story goes, Harmonix was actually sold today for a very small price; much less than the price of one of those fancy new guitar peripherals. I have always heard a lot about these music graduates that went on to make great video games such as Frequency, Guitar Hero, and Rock Band. It is unfortunate that the only mistake they ever really made was signing on with a big name publisher. Much more unfortunate for them, they did it twice. However, these guys are ones to keep an eye on. Wherever the future of the music game genre goes, you can be sure that the creators of Rock Band will be in the center.

Seahawks in the Playoffs

   It is hard to be a Seahawks fan. Not! I love it. People hate it. I love it more. I wear my jerseys proud every weekend. Everywhere I go, I get dirty looks from the haters. Every once in a while I get somebody brave enough to speak up and say something like, "You must not be from around here." I am from around here and I am proud to say Seattle is my team.
   It takes a real fan to stand by a team that hardly ever makes it to the postseason. I had no idea that the winner of today's game would be going to the playoffs. It was a real nail-biter to the end too. One touchdown would have forced it to overtime and my ears kept ringing with these fatal words from Hasselbeck's mouth a few years ago, "We want the ball and we're gonna score!" I still ask myself why he had to go and say that. Anyway, I do not think we would have won it in overtime. I was really hoping that after that pick, we would have scored a touchdown to seal the deal. We ended up with just a field goal. However, with a ten point lead and under two minutes on the clock, we knew we were going to the playoffs.
   We might not make it past the wild card game. If we do, it will be a hard battle against the Bears. The opportunity for a Super Bowl seems to be slim to none. However, this fan will be holding his breath for another shot at a Super Bowl win. If we can make it to the playoffs even after losing seven of ten games, a Super Bowl ring cannot be far off.